Refund and Returns Policy

Effective Date: January 6, 2025

At Vilasopic, we take pride in offering premium fruits and spices of the highest quality. We are committed to providing you with an exceptional shopping experience, and we understand that sometimes things may not go as expected. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for products purchased through our website www.vilasopic.com.

By making a purchase with us, you agree to the terms outlined in this policy. If you have any questions, please don’t hesitate to contact us at info@vilasopic.com.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return under the following conditions:

  • Freshness Guarantee: Our fruits and spices are perishable, and we strive to deliver them in perfect condition. Returns will only be accepted if the products are damaged, spoiled, or not as described. In such cases, please notify us immediately upon receiving the items.
  • Condition of Products: Items must be in their original condition and packaging to be eligible for a return. If the product has been opened, consumed, or altered in any way, it is non-returnable.
  • Timeframe: Returns must be initiated within 7 days of receiving your order.

2. How to Return an Item

If you are not satisfied with your order, please follow these steps to initiate a return:

  1. Contact Us: Email us at info@vilasopic.com or call us at (419) 485-4708 within 7 days of receiving your order. Please provide your order number and details about the issue (e.g., damaged or incorrect item).

  2. Return Authorization: We will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the product. Please do not send items back without prior approval.

  3. Return Shipping: The return shipping cost is the responsibility of the customer unless the return is due to an error on our part (e.g., a damaged or incorrect item). We recommend using a trackable shipping service to return items, as we cannot guarantee receipt of your return if it is lost in transit.

  4. Repackaging: Ensure that the product is securely packed in its original packaging to avoid damage during transit.

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will issue a refund to the original payment method used for the purchase. Please note:

  • Refund Timeframe: Refunds may take 5-7 business days to process, depending on your bank or payment provider.
  • Non-Refundable Items: Certain items, such as opened or consumed products, and any items marked as final sale, are not eligible for a refund.

4. Exchanges

If you would prefer to exchange an item for a different product, please follow the same process as for a return. Upon receiving the returned item, we will issue a refund, and you can place a new order for the exchange item.

5. Damaged or Incorrect Items

If your order is damaged, incorrect, or defective upon arrival, we apologize for the inconvenience and will do everything we can to resolve the issue. In such cases:

  • Notify Us Quickly: Please notify us within 24 hours of receiving your order, along with photos of the damaged or incorrect items and packaging. This will help us investigate the issue and expedite the resolution process.
  • Replacement or Refund: Depending on the situation, we will offer you a replacement for the damaged or incorrect item or issue a full refund.

6. Non-Returnable Items

For health and safety reasons, we are unable to accept returns or provide refunds for the following items:

  • Opened or used products
  • Products that have been altered in any way (e.g., removed from packaging or tampered with)
  • Products that do not have the original receipt or proof of purchase
  • Any product marked as “final sale”

7. Shipping Costs

  • Return Shipping: If you are returning an item due to a mistake on our part (e.g., incorrect or damaged product), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.

  • Original Shipping Fees: Shipping fees paid at checkout are non-refundable unless the return is due to an error on our part.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please don’t hesitate to contact us:

Vilasopic
13112 Co 6-75 Rd Edon, Ohio
Phone: (419) 485-4708
Email: info@vilasopic.com
Website: www.vilasopic.com

Thank you for shopping at Vilasopic, where we offer only the finest selection of premium fruits and spices. Your satisfaction is our priority, and we are here to ensure that your shopping experience is as smooth and enjoyable as possible.