Shipment Policy

Effective Date: January 6, 2025

At Vilasopic, we strive to deliver your premium fruits and spices in the most efficient and timely manner. Our Shipment Policy outlines the terms and conditions regarding shipping, delivery, and related services for orders placed through our website, www.vilasopic.com. By making a purchase with us, you agree to the terms set forth in this policy. If you have any questions, please don’t hesitate to contact us at info@vilasopic.com.

1. Shipping Locations

  • Domestic Shipping: Currently, we only ship orders within the United States. We do not offer international shipping at this time.
  • International Orders: If you are located outside of the U.S. and would like to inquire about international shipping options, please contact us directly at info@vilasopic.com.

2. Shipping Methods and Options

We offer various shipping methods to meet your needs. The available options will be displayed at checkout, and you can choose the one that best suits your requirements. Common shipping methods include:

  • Standard Shipping: Delivery typically takes 5-7 business days (excluding weekends and holidays).
  • Expedited Shipping: Faster shipping options are available for quicker delivery, typically within 2-3 business days.
  • Priority Shipping: For faster, guaranteed delivery, we offer next-day or two-day shipping options, depending on your location.

Shipping fees are calculated based on the total weight of your order, your delivery address, and the selected shipping method.

3. Shipping Charges

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Method: The cost depends on the type of shipping method you choose (Standard, Expedited, etc.).
  • Order Size and Weight: Larger and heavier orders may incur higher shipping fees.
  • Destination: Shipping charges vary based on the delivery address and the distance from our warehouse.
  • Free Shipping: We may offer free shipping promotions from time to time. Please check our website or contact us to find out if any promotions are available.

4. Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after business hours or on weekends will be processed the following business day.
  • Order Cutoff Time: The cutoff time for same-day processing is typically 12:00 PM EST. Orders placed after this time will be processed on the next business day.

Please note that processing times may vary depending on product availability, order volume, and any unforeseen circumstances such as inclement weather or holidays.

5. Delivery Timeframes

  • Standard Shipping: Orders typically arrive within 5-7 business days from the date of shipment.
  • Expedited Shipping: If you choose an expedited shipping method, you can expect delivery within 2-3 business days after the order is processed.
  • Priority Shipping: Next-day or two-day delivery is available in select areas. The exact delivery time will depend on your location.

Delivery times are estimates and may vary based on factors such as weather conditions, holidays, or shipping carrier delays.

6. Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. You can use the tracking number to monitor the progress of your shipment. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

If you do not receive tracking information or have trouble tracking your order, please contact us, and we will assist you promptly.

7. Shipping Restrictions

  • P.O. Box Addresses: We do not ship to P.O. Box addresses. Please provide a physical address for all deliveries.
  • Undeliverable Packages: If a package is undeliverable due to an incorrect or incomplete address provided by the customer, we are not responsible for any delays, additional shipping charges, or returned orders.
  • Temperature-Sensitive Products: Certain products may require special handling or shipping methods (e.g., temperature-sensitive items like fruits). We take great care in packaging and shipping these products to ensure their freshness and quality. Please note that additional shipping charges may apply to these items.

8. Shipping Delays and Issues

  • Delays: While we strive to process and ship your order as quickly as possible, occasional delays may occur due to factors beyond our control, such as weather conditions, shipping carrier issues, or holidays. In such cases, we will do our best to inform you of any delays and work with the carrier to resolve the issue.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will assist in filing a claim with the carrier and help resolve the issue. For damaged goods, we may request photos of the damage for our records.

9. Order Modifications and Address Changes

Once an order has been placed and processing has begun, we are unable to modify the contents of the order or change the shipping address. However, if you need to make an urgent change to your order (e.g., correcting the shipping address), please contact us as soon as possible at info@vilasopic.com. We will do our best to accommodate your request before the order is shipped.

10. International Shipping (If Applicable)

While Vilasopic currently does not offer international shipping, we may be able to arrange alternative shipping methods upon request. If you’re located outside the U.S. and are interested in purchasing our products, please reach out to us at info@vilasopic.com for more information.

11. Shipping Issues and Customer Support

If you experience any issues with your shipment or have questions regarding your order, please contact our customer support team. We are here to help!

12. Disclaimer

Vilasopic is not responsible for shipping delays or failures caused by factors outside our control, including but not limited to, weather conditions, natural disasters, strikes, or errors by third-party carriers. While we will work diligently to address any issues, we cannot guarantee specific delivery times or conditions beyond the shipping carrier’s control.