Sales Policy

Effective Date: January 6, 2025

At Vilasopic, we are committed to providing you with the highest quality fruits and spices. Our Sales Policy outlines the terms and conditions that apply to purchases made through our website, www.vilasopic.com. By placing an order with us, you agree to abide by the terms outlined in this policy. If you have any questions or need further clarification, feel free to contact us at info@vilasopic.com.

1. Product Availability

We make every effort to ensure that our products are in stock and available for purchase. However, in rare cases, some items may be out of stock or unavailable. If you place an order for a product that is not available, we will notify you promptly and offer a refund or an alternative product.

  • Backorders: In the event that an item is temporarily out of stock, we may offer you the option to place it on backorder. If this happens, you will be notified about the expected restock date.
  • Product Descriptions: We aim to provide accurate and up-to-date descriptions, images, and pricing for all products. However, slight variations may occur due to changes in product availability, packaging, or appearance.

2. Pricing and Payment

  • Product Prices: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. The final price is determined at the time of checkout.
  • Taxes: Sales tax will be applied to your order depending on your shipping address, as required by applicable state and local laws. The tax amount will be displayed at checkout.
  • Payment Methods: We accept the following payment methods for orders placed on our website:
    • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
    • PayPal: Secure online payment option.
    • Other Payment Methods: We may introduce additional payment options in the future. Any new payment methods will be displayed at checkout.
  • Payment Authorization: All payments are processed securely through trusted third-party gateways. By submitting your order, you authorize us to charge your provided payment method for the total amount, including taxes and shipping.

3. Order Confirmation and Processing

  • Order Confirmation: After placing an order, you will receive an Order Confirmation email that includes details about your purchase, including the order number, items ordered, and the total amount.
  • Order Processing: Once your payment is successfully processed, we will begin preparing your order for shipment. Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive an email once your order has shipped, along with tracking details (if applicable).
  • Order Modifications: Once an order has been placed and confirmed, we cannot guarantee changes. If you need to make changes, please contact us immediately at info@vilasopic.com. We will do our best to accommodate your request, but it may not be possible if the order is already processed.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options based on your location. Available shipping methods will be shown at checkout, and you can choose the option that best suits your needs.
  • Shipping Charges: Shipping costs are calculated based on the size, weight, and destination of your order. These charges will be displayed at checkout before you complete your purchase.
  • Delivery Times: Delivery times vary depending on the shipping method selected and your location. Please refer to our Shipment Policy for more details on estimated delivery times.
  • Shipping Restrictions: Currently, we only offer shipping within the United States. We do not ship internationally at this time.

5. Order Cancellations

  • Before Shipment: If you need to cancel your order before it is shipped, please contact us immediately at info@vilasopic.com. We will cancel the order and issue a full refund.
  • After Shipment: Once an order has been shipped, we cannot cancel it. However, you may return the item after it has arrived, in accordance with our Refund and Returns Policy.

6. Promotional Offers and Discounts

  • Discount Codes: From time to time, we may offer promotional codes that provide discounts on products or shipping fees. These codes must be applied at checkout. Only one discount code may be used per order unless otherwise specified.
  • Seasonal Sales: We may offer sales during holidays or special events. These promotions will be clearly advertised on our website, and terms and conditions will apply.
  • Price Adjustments: Prices are subject to change at any time. If you purchase a product and its price drops within 7 days of your order, we may offer a price adjustment. Please contact us if this applies to your order.

7. Returns, Refunds, and Exchanges

We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please refer to our Refund and Returns Policy for instructions on how to initiate a return or exchange.

  • Returns: Returns must be initiated within 7 days of receiving your order.
  • Refunds: Refunds will be issued to the original payment method once the return is processed and approved.
  • Exchanges: If you would prefer to exchange an item for a different product, please contact us to initiate the return process.

8. Sales to Resellers

Our products are intended for personal use and not for resale. If we suspect that an order is being placed for resale purposes, we reserve the right to cancel that order and issue a full refund.

9. Limitation of Liability

While we strive to provide accurate information, Vilasopic does not guarantee the availability of all products at all times. In no event will Vilasopic be liable for any direct, indirect, or consequential damages, losses, or expenses arising from your purchase, shipping, or use of our products.

10. Customer Support

If you have any questions or need assistance regarding your order, product availability, shipping, or returns, please feel free to contact us:

Vilasopic
13112 Co 6-75 Rd Edon, Ohio
Phone: (419) 485-4708
Email: info@vilasopic.com
Website: www.vilasopic.com