Payment Policy

Effective Date: January 6, 2025

At Vilasopic, we are committed to providing you with a secure and seamless shopping experience. This Payment Policy outlines the methods and terms of payment accepted for purchases made through our website, www.vilasopic.com. By making a purchase, you agree to comply with the terms outlined below. If you have any questions about our payment process, please contact us at info@vilasopic.com.

1. Accepted Payment Methods

We accept the following payment methods for purchases on our website:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    A secure and convenient payment option for customers who prefer to use their PayPal account for transactions.

  • Other Payment Methods:
    We may also accept other payment methods, such as gift cards or other digital payment options, as they become available. Any additional methods will be displayed at checkout.

2. Payment Authorization

When you place an order, the total amount of the purchase, including applicable taxes and shipping fees, will be authorized on your selected payment method. Please note:

  • Authorization Hold: Once you submit your order, your payment will be pre-authorized, which means the funds are temporarily held by your payment provider. This is a standard process to ensure the validity of the payment.

  • Payment Capture: Payment is captured and processed once your order is ready for fulfillment. If there is any issue with the payment (such as an expired card or insufficient funds), we will notify you immediately, and your order will be placed on hold until payment is successfully processed.

3. Payment Security

At Vilasopic, we take the security of your personal and financial information seriously. We utilize industry-standard Secure Socket Layer (SSL) encryption to protect your payment details during transactions. Additionally, we partner with trusted payment processors, such as PayPal and Stripe, which adhere to the highest security protocols to ensure safe and secure transactions.

  • PCI Compliance: We are committed to maintaining compliance with the Payment Card Industry Data Security Standards (PCI DSS) to protect your credit card and other personal information.

4. Sales Tax

Sales tax is applied to orders based on the shipping address and the applicable tax rates in your state or local jurisdiction. The tax amount will be calculated during the checkout process and added to the final total of your order.

  • Tax Exemptions: If you are tax-exempt or qualify for tax exemptions, please contact us before completing your purchase, and we will assist you with the necessary documentation.

5. Order Total

The total cost of your order will include:

  • Product Price: The cost of the products you selected.
  • Sales Tax: The applicable sales tax based on your location.
  • Shipping Fees: The shipping cost based on your selected shipping method and destination.

The total amount will be clearly displayed on the checkout page before you complete the payment.

6. Currency

All transactions on Vilasopic are processed in U.S. Dollars (USD). If you are shopping from outside the United States, please note that your credit card issuer may charge foreign transaction fees or currency conversion fees based on their policies.

7. Payment Disputes and Chargebacks

In the event that you dispute a charge on your account or initiate a chargeback through your payment provider, Vilasopic reserves the right to cancel your order, suspend your account, or take other appropriate actions, including legal measures to recover any funds owed. We encourage you to contact us first if you experience any issues with your payment to resolve the matter promptly.

8. Order Confirmation and Invoice

Once your payment is successfully processed, you will receive an Order Confirmation email with details about your purchase, including:

  • Order number
  • Products purchased
  • Total price, including taxes and shipping
  • Shipping information

You may also request a digital invoice by emailing us at info@vilasopic.com.

9. Payment Errors

If you encounter any issues or errors during the payment process (e.g., payment declined, incorrect billing details), please verify the following:

  • Ensure that your billing information is entered correctly, including your billing address and contact details.
  • Check that your payment method is active and has sufficient funds available.
  • If issues persist, please contact your payment provider for further assistance, or feel free to reach out to us at info@vilasopic.com.

10. Payment Terms and Fraud Prevention

To protect both you and us from fraudulent transactions, we reserve the right to cancel or reject any order that we suspect may involve fraudulent activity. We may request additional verification, such as a valid ID or proof of address, for any order that appears suspicious.

11. Payment Refunds

If you are entitled to a refund (e.g., for a return, cancellation, or damaged product), the amount will be refunded to the original payment method used for the purchase. Refunds will be processed within 5-7 business days, depending on your payment provider.

  • Partial Refunds: In certain cases, such as returning a portion of your order, we may issue a partial refund to the original payment method.

12. Contact Us

If you have any questions regarding our payment methods, security, or need assistance with your payment, please feel free to contact us:

Vilasopic
13112 Co 6-75 Rd Edon, Ohio
Phone: (419) 485-4708
Email: info@vilasopic.com
Website: www.vilasopic.com